How do I use fax on nbn®?

Modern faxes may be capable of operating on the nbn or VOIP but some settings may need to be adjusted, or you may need additional equipment to send or receive a fax successfully.

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    These are some of the fax settings that may help. We don’t provide any support for using fax over the nbn. If you’re still experiencing trouble, contact the fax manufacturer.

    • Send/Receive Baud rate: 9600bps
    • Error Correction Mode (ECM): Off

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