Activate my service on eSIM
Follow the steps below to switch to or activate a service on eSIM.
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How do I activate a new post-paid service on eSIM?
If you've purchased a new post-paid service, in most cases you can activate an eSIM on a compatible device in minutes.
Make sure you’re connected to Wi-Fi, then:
- On your desktop - scan the QR code with your eSIM compatible device or select the My Telstra option and follow the prompts to download your eSIM .
- In store - scan the QR code on the screen presented or select the My Telstra option and follow the prompts to download your eSIM .
- In My Telstra - Your eSIM will be ready for download once your order is confirmed. Follow the prompts to download.
- Over the phone - once the agent completes your order, you’ll be asked to download the My Telstra app. Go to Services, and follow the prompts to download and activate your eSIM.
If you purchased a device with your service, wait for your device to be delivered. Once it arrives, turn it on and download the My Telstra app. Go to Services, and follow the prompts to download and activate your eSIM.
How do I activate a new Pre-Paid service on eSIM?
If you’ve got a Pre-Paid service and you purchased an eSIM, in most cases you can activate an eSIM on a compatible device in minutes using the following steps:
- Check if your device is listed under compatible devices or you can check with your device manufacturer
- In the My Telstra app, go to Services and select Buy a Pre-Paid plan on eSIM. Then follow the prompts to purchase a service and set up your eSIM.
How do I activate a new eSIM service if I bought a device with a plan?
If you purchased a device with a Pre-Paid or post-paid plan and selected eSIM, follow these steps to activate it:
- Turn on your new device
- Download the My Telstra app and sign in with your Telstra ID
- Go to Services and select your new service number
- Follow the prompts to download and activate your new eSIM.
If you have an existing iPhone or iPad you can transfer the eSIM from the old device to the new one directly. Ensure you have both devices, then:
- Go to Settings
- Mobile
- Add eSIM
- Transfer from Nearby iPhone/iPad.
Follow the prompts to complete.
If you’re unable to complete the transfer between your devices using these steps, go to the My Telstra app to activate your eSIM. to activate your eSIM.
I currently have a physical SIM. How do I switch and activate an eSIM?
If you have an existing Telstra physical SIM, switching to eSIM is easy. Follow the same steps for post-paid or Pre-Paid services.
- When connected to Wi-Fi, open the My Telstra app on the device you’re moving the service to
- Go to Services, select the relevant service, then Set up or manage eSIM to Transfer or restore eSIM.
If you have an iPhone or iPad, you can switch your physical SIM to an eSIM:
- Go to Settings
- Under Mobile, select your service
- Convert to eSIM, follow the prompts to complete eSIM activation.
I completed my purchase in My Telstra but my eSIM was not available to download, what should I do?
In the My Telstra app go to Set up or manage eSIM and follow the prompts to Transfer or restore eSIM
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