Upfront plan support
Your Telstra Upfront Plan explained
You've moved to one of our Upfront plans. Find out more about your Upfront plan here.
Upfront plan details
Your new Upfront Mobile and Data plans have no excess data or call charges, no hidden fees and no lock-in contracts. So you’re in control of what you spend.
Payments
The way you pay has changed
You’ll now pay for your Upfront services with our new payment method: AutoPay. It is a new form of direct debit. With AutoPay, each month on your payment date, we’ll debit the monthly cost of your service via your selected payment method (credit/debit card or bank account).
With AutoPay, you’ll no longer receive a bill. Instead, you’ll get a reminder 3 days before the payment is debited from your chosen account. Once your payment is processed, you’ll be able to access a digital receipt via My Telstra.
Using My Telstra, you can easily manage your AutoPay payment method, see upcoming charges, and download past payment receipts.
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AutoPay reminder
You'll get a notification 3 days before your AutoPay payment is due for your Upfront plan.
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Your monthly plan payment
The AutoPay payment will align to your current monthly bill issue date or to an existing AutoPay payment date and cover you for the month ahead. You can view your digital receipt in the My Telstra app.
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Device repayments
If you've added a device on a repayment plan, the first device payment was paid on the day you signed up.
Your ongoing monthly device payment will be charged on the same day as your monthly plan payment date, once your device has been received.
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Recurring bill for other services
You'll receive a separate bill for any other Telstra services that are not on an Upfront plan, like an internet service or accessories.
Why am I making multiple payments?
During the switch, you'll make multiple payments in the first month. Rest assured - these payments are for different billing periods:
- A payment for your old plan for the billing period that has just passed.
- Your first AutoPay payment on the new upfront plan for the billing period for the month ahead.
Frequently asked questions
Learn more about Upfront plans
Download the My Telstra app to help you manage your account and services.
- Check your plan details
- Check your monthly usage
- Pay your bill
- View upcoming or past payments
- Manage your payment method details
- Get help with an issue
Your plan is month-to-month, with a no lock in contract. You can change plans once a month if you need to.
Alternatively, if you're not happy with these changes, you can cancel your service. Please note, if you are paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app.
Our updated plans have MessageBank activated. To turn MessageBank off, please follow the below instructions.
- Open the My Telstra app
- Navigate to Services and select your service
- Tap the three dots in the top right-hand side
- Select Manage your MessageBank to make changes
- Swipe the MessageBank toggle to off and then tap Update settings.
You can find more information about MessageBank on our support page.
No, you can't share data with those services. Data sharing is only available between services on Upfront Mobile and Data plans on the same account. This is because other mobile plans that aren't Upfront plans don't support data sharing.
Learn more about international calls
Your international calling plan inclusion has changed. Our upfront plans come with 30 minutes of standard calls from Australia to any standard overseas number. You’ll hear an in-call ‘beep’ when there’s 5 minutes and 2 minutes remaining. On reaching 0 minutes, the call will disconnect. Once exceeding 30 minutes, you can wait until inclusions reset at their payment date.
You can also buy an International Calling Pack to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on upfront plans.
Please note that if during the month you:
- Increase your plan, your 30-minute allowance will be reset.
- Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.
Learn more about international roaming
International Roaming won't be included in your new plan, instead, you'll only be able to roam in selected destinations by purchasing and activating an International Roaming Day Pass. You can activate an International Roaming Day Pass in the My Telstra app. You'll be charged once you start to use your service in those eligible destinations. Find out the destinations you can roam in and where international roaming is unavailable.
When roaming, your usage notification will be sent to your service via SMS for mobile services and email for data service. You can manage your international roaming settings including how you would like to receive your roaming notification anytime in My Telstra.
Pay-as-you-go roaming is not available on upfront plans.
Learn more about payments
Currently, full payment must be made via direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
The AutoPay payment will be attempted on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra.
Your Upfront plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not an Upfront plan will still be issued with a monthly bill.
You may also receive a bill if you have accessories like a headset or watch as these are not billed upfront.
You'll no longer be issued an itemised bill for services on an Upfront plan because your monthly plan charge is a set amount each month. You won't be charged extra for exceeding your monthly data allowance.
If this is your only service and we have advised that you will receive a refund, we'll issue you with a final bill and then send your refund via a cheque. If you have other post-paid services, you'll receive a bill, and the credit will be applied on the bill.
Yes, you can extend the next payment date for an Upfront plan or service. To do this:
- Sign into the My Telstra app and go to Payments;
- Select Manage your payments;
- Select Having trouble paying;
- Select Payment extension.
You can only extend consecutive payments if you’ve paid the previous extension in full.
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