Upfront mobile plans
eSIM is not yet available for customers who wish to keep their number when switching from another provider.
eSIM - Telstra
Connect fast with eSIM
Purchase a new eSIM service and you could be watching crazy cat videos in no time.
eSIM is not yet available for customers who wish to keep their number when switching from another provider.
What is eSIM?
eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card.
eSIM allows you to add a secondary number so you can juggle work and personal life on one device.
eSIM is not yet available for customers who wish to keep their number when switching from another provider. For customers wishing to keep their number when switching their service to Telstra, please select “Physical SIM” at checkout or visit a Telstra Store.
Compatible device is required for connecting to eSIM.
Faster connection
You can activate and manage your eSIM device without visiting a store or waiting for delivery.
Two numbers. One device.
Add a second number so you can juggle work and personal life on the one compatible device.
Caring for the planet
eSIM requires no plastic, packaging, or transport of a physical SIM card.
Compatible devices
Most phones produced post 2020 are eSIM compatible (or dual SIM). Devices purchased overseas may not be eSIM compatible.
How to activate a new eSIM
For new customers wanting a new eSIM service and existing Telstra customers wanting to add an additional eSIM service.
eSIM is not yet available for customers who wish to keep their number when switching from another provider.
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Choose a plan
Select either a mobile plan or data plan.
At checkout, select Get a new number.
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Select eSIM at checkout
Choose the eSIM option instead of a physical SIM when purchasing.
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Activate
Connect to Wi-Fi and follow the prompts to install eSIM on your phone.
For new customers wanting a new eSIM service and existing Telstra customers wanting to add an additional eSIM service.
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Download the My Telstra app
Download or update the My Telstra app on your eSIM compatible device.
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Purchase a plan
Select the eSIM tile on the home page or the 'Services' tab. Reconfirm and purchase your plan.
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Activate
- Connect to Wi-Fi and follow the prompts to install eSIM on your phone.
- Your service will be connected as soon as the eSIM installation and transfer from your provider (if required) is complete.
eSIM compatible plans
All our plans are eSIM compatible. You can connect with your own device or get a new device and a plan from us.
Pre-Paid plans
All our Pre-Paid mobile plans are eSIM compatible - for those who want to connect quickly.
Upfront data plans
Want to connect your tablet or wearable to eSIM? Choose one of our upfront data plans with eSIM to connect fast.
Small business plans
Get your employees connected fast with eSIM on one of our small business mobile plans.
eSIM compatible device required. Overseas devices may not be compatible.
How to transfer from a physical SIM to eSIM
For existing Telstra customers with a physical SIM card.
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Open My Telstra app
When connected to Wi-Fi, open the My Telstra app on the device you're moving the service to.
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Transfer to eSIM
From the “Services” tab, select the relevant service and scroll down to “Transfer or restore eSIM”.
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Complete activation
Follow the prompts to complete eSIM activation.
Note: Your physical SIM will stop working and cannot be restored. However, you can switch back to physical SIM at any time by ordering a replacement physical SIM card.
eSIM compatible plans
All our plans are eSIM compatible. You can connect with your own device or get a new device and a plan from us.
Post-paid mobile plans
Connect your compatible phone in minutes with eSIM on any of our Upfront mobile plans.
Pre-Paid plans
All our Pre-Paid plans are eSIM compatible - for those who want to connect quickly.
Data Plans
Want to connect your tablet or wearable to eSIM? Choose one of our upfront data plans with eSIM to connect fast.
Small Business Plans
Get your employees connected fast with eSIM on one of our small business plans.
eSIM compatible device required. Overseas devices may not be compatible.
Manage your account with the My Telstra app
The My Telstra app lets you manage your account, update payment details, view your invoices and upcoming payments for Upfront plans.
FAQs
No. Switching from a physical SIM to eSIM is quick and easy and doesn’t impact your plan or number.
All Telstra’s plans are available on eSIM. You must have a compatible eSIM device.
An eSIM profile is the software you download to your device when you buy a new plan or manage an existing service to access Telstra’s mobile network without the need for a physical SIM.
- Step 1: Open the My Telstra app - When connected to Wi-Fi, open or download the My Telstra app from Google Play or the App store on the device you're moving the service to.
- Step 2: Transfer to eSIM - From the “Services” tab, select the relevant service and scroll down to “Transfer or restore eSIM.”
- Step 3: Complete activation - Follow the prompts to complete eSIM activation. If this option does not appear your device is not eSIM compatible.
Note: Your physical SIM will stop working and cannot be restored. However, you can switch back to physical SIM at any time by ordering a replacement physical SIM card.
A Telstra ID allows you to securely manage your services, track your usage and more in the My Telstra app.
No, you won’t lose your Pre-Paid credit if you switch to eSIM.
eSIM is not yet available for customers who wish to keep their number when switching from another provider. For customers wishing to keep their number when switching their service to Telstra, please select 'Physical SIM' at checkout or visit a Telstra store.
Need help?
Support
Find the answers you're looking for on our eSIM support page.
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Contact us
Have a question you need answered? See our contact and help options.
Find a store
Find your nearest Telstra Store.